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Shipping Information

Ladders.co.uk have worked very hard to put in place an efficient and reliable Free 2 - 5 Working Day Delivery service to most of the UK. (With the exception of the Warehouse and Mobile Step range and other products where notes which are manufactured to order). The lead time is stated on the product page. The cut off time for this is 4.00pm.

We're pleased to offer Next Working Day delivery on some products. This is specified by the 'Lead Time' on the product page. The cut off for this is 12pm.

Please note, carriers normally only deliver Monday to Friday, so an order placed on Friday for next day delivery will not be delivered until the following Monday.

The below map is a rough approximation of delivery area charges. For a more detailed guide, please see the table below.

Delivery Area A (Majority of the UK)Charge
2 - 5 Working Day Delivery (Order Before 4.00pm) FREE
Next Working Day Delivery (Order Before 12pm) - Only available for certain products. Stated on product if available. FREE
Delivery Area B (10 - 15 Working Days but can be longer)Charge
DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16. AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3 Additional costs may apply
AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 & IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50. Northern Ireland (BT), Republic of Ireland Additional costs may apply
HS, IV41 to IV49, IV51, IV55 & IV56. KA27 & KA28, KW15 to KW17. PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, LL58-78. ZE. Isle of Wight (PO 30-41). Isle of Man (IM), JE, GY. Channel Islands. Additional costs may apply

Please note: The map shown on the left is a visual estimate of delivery charges. For accurate information regarding shipping information please see the table above.

Delivery Cut Off Times

The delivery cut off time to receive your order the 2 - 5 Working Day is 4.00pm. We can offer a Next Working Day Delivery Service (An Extra Charge Will Apply and Next Day is not guaranteed, Next Working Day delivery is also only available On Telephone orders). We will need to have your order by 12 noon to allow us time to process your order.

Please note - Additional delivery charges may apply. We will be in contact if that is the case.

Failed Deliveries

If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 10 working days (depending on the product as stated above), they will return the package to us. This may result in extra shipping costs being incurred for re-delivery.


We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.

The same applies to vehicle access; we must be made aware of anything that may restrict access to large vehicles such as a low bridge or narrow lanes.

Working Day

A working day includes Monday through to Friday but excludes Bank Holidays.

Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

Ladder Sales Direct advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If your delivery address needs to be changed after the checkout procedure, please call us on 0117 330 2277 and we will get this changed for you, however this may affect the speed of delivery.

Please note, in the event that an item is sent direct from one of our suppliers to a non-mainland address, as detailed above, we will contact you after the order has been placed with a quote for delivery charges to your address.

Please note as many products are shipped directly from the manufacturer, you may not receive all parts of your order in one delivery. If you are unsure about any aspect of your delivery, please contact us for further details.

Please contact us before placing an order to discuss your requirements, ask any questions you may have about the products, and give us any special delivery instructions.

For pricing and delivery information for these regions, please call us on 0117 330 2277.